As a valued customer we want you to be 100% happy with what you’ve ordered.
If your item has been personalised we will only accept a return if we have made an error with the personalisation you have requested or the product is damaged or faulty. In these cases we will refund the product in full and the return postage. If the personalised item has the personalisation you requested and has arrived in good condition, we will not accept a return. We will not refund personalised items for spelling or grammatical errors made by the customer, or simply if you no longer want it.
If you have any issues with your personalised items please email us here.
If you do return anything because of an error, once we have received your items you will be refunded within 5 working days and you will be notified on email the status of your refund. Money is usually back in your account straight away but can take up to 5 working days to be refunded from the system.
Not picked your order up from your mail carrier and it's been returned to us? Or entered your address incorrectly and your parcel has been returned to us?
Please ensure you enter your delivery address carefully. Inaccurate or incomplete addresses which mean your parcel is returned to us and can't be delivered will result in an automatic refund of your order, minus your postage costs. We do not resend orders out twice. It is your responsibility to ensure you enter it correctly.
If you're not home for your delivery and it is sent to a local sorting/post office it is your responsibility to pick this up or rearrange delivery before it is returned to us. Each country's mail service will have different terms on how long they keep mail for. You may not always be left a card in your letterbox, this is why you are sent a tracking number (where applicable) to check on your parcel's whereabouts. If items are not collected and are sent back an automatic refund is processed (minus your postage costs). We do not send out orders twice.